Monitoring, auditing and continuous improvement

Monitoring and control activities

Fellow Digitals continuously monitors and evaluates its information security and privacy controls as part of the Information Security Management System (ISMS). This ensures that policies, procedures, and measures remain effective, appropriate, and aligned with changing risks, organizational developments, and regulatory requirements.

A structured control and monitoring approach is in place to verify that security and privacy measures operate as intended. This includes periodic reviews, assessments, and evaluations of controls and procedures. Identified deviations or weaknesses are documented and analyzed to determine their cause and significance.

Internal and external audits

Internal audits form an integral part of this monitoring framework. These audits assess whether the ISMS and associated controls are implemented and functioning in accordance with defined policies and standards. In addition, external audits provide independent assurance on the effectiveness of the ISMS and its alignment with applicable certification requirements.

Management review

The results of monitoring activities, audits, and other evaluations are reviewed by management as part of formal management reviews. During these reviews, topics such as risks, incidents, audit outcomes, performance indicators, and improvement opportunities are discussed. This supports informed decision‑making and prioritization of improvement actions.

Corrective actions and follow‑up

Identified findings and improvement points are followed up through defined corrective and improvement actions. Progress is monitored to ensure that agreed actions are implemented and effective. In this way, monitoring and auditing activities directly support learning and continuous improvement.

Continuous improvement

Through this structured approach to monitoring, auditing, and management review, Fellow Digitals ensures that information security and privacy controls are not static, but evolve in line with risks, lessons learned, and organizational and regulatory developments.